Why IT Vendors Should Say "No" to Guaranteed Response Times and Support Metrics
- Feb 24
- 1 min read
STOP promising "Guaranteed Response Times."
It sounds like good customer service, but as an IT Director, putting these metrics in writing is a massive legal risk. Listen in as Sarah Anderson explains why!
If you need help fixing your service agreements, reach out to Sarah and the Legally Cyber team today. We’ll make sure your contracts actually protect your hard work!
